Overview
If you move a software dongle from one computer to another, you may occasionally see an error message when launching the application.
Error Message
The following message may be displayed:
"The current key has been locked to a different machine"
The message will also include a machine ID and may ask you to contact support.
Resolution
In most cases, this issue can be resolved by:
- Click OK to close the message.
- Close the application if it remains open.
- Restart the application.
The software should then start normally, allowing you to continue working as usual.
Additional Information
This message can occur after a dongle has been moved between computers. A simple application restart is typically all that is required to refresh the connection and restore normal operation.
If the message continues to appear after restarting the application, please contact your support team for further assistance.
